One line matters more than any feature: where Grace's job ends and your clinicians' begins.
Clinicians retain clinical judgment. There is always a human in the loop.
End-to-end encrypted communications, built for healthcare enterprise environments.
Security controls and monitoring aligned to SOC 2 practices across our infrastructure and operations.
Every interaction, escalation, referral, and engagement event documented and traceable.
The honest answer: if any part of Grace is unavailable, calls fall back to your organization's existing on-call path, the same people who cover today. No call is dropped silently, and no caller is left without a person to reach.
Grace runs on redundant, monitored infrastructure, so a single failure doesn't take coverage down. When we do need to fail over, we route to the process your team already trusts, and document what happened.
No jargon. Here's what Grace stores, where it lives, and who can see it.
Structured records of interactions (call summaries, escalations, referrals, and engagement events), plus the operational data needed to route and document them.
In secure, access-controlled healthcare cloud infrastructure, encrypted in transit and at rest.
Your authorized team members, and the Naveon staff who support your account. Access is role-based and logged.
Call the live demo line, or schedule time with our team. We'll walk your reviewers through architecture, data handling, and oversight, and turn your questionnaire around quickly.
Grace never diagnoses, prescribes, or makes clinical decisions. Always a human in the loop.
