TERMS OF USE
By checking “Accept”below, you hereby acknowledge that you have carefully read and agreed to theseTerms of Use (“Terms”) before using any version of Naveon products (“Naveon”)including any version of Naveon web services, applications (mobile or otherwise)and sites, all associated websites, portals, documents and any other materialsin any form related to Naveon created, controlled or made available by Care+Ventures, L.L.C.. These Terms include our policy for acceptable use of Naveonand govern your rights, obligations and restrictions regarding your use ofNaveon, as well as our Privacy Policy. By using Naveon, you agree to be boundby these Terms.
1. General. Naveon is owned and operated by Care+ Ventures, L.L.C., a Louisiana limited liability company (“Care+”, “we”, “our” and “us”). We reserve the right to revise any of these Terms in our sole discretion at any time by updating this posting in Naveon, such changes to be effective prospectively. Naveon may contain areas in which additional terms and conditions (“Additional Terms”) apply. For purposes of the use of such areas, in the event of a conflict between the Additional Terms and these Terms, the Additional Terms shall prevail. We reserve the right to change these Terms or Additional Terms, in our sole discretion, at any time without prior notice to you and such changes shall be effective upon posting in Naveon. You will receive notice of any revisions to the Terms or the Additional Terms within Naveon, and you are responsible for regularly reviewing Naveon to obtain timely notice of such changes. Your continued use of Naveon after changes are posted constitutes your acceptance of the changed Terms and Additional Terms. If you do not agree with the changes, please discontinue use of Naveon immediately.
2. Copyright. Naveon, and all content available therein, is protected by copyright. No portion of Naveon may be copied, reverse engineered, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without Care+’s prior written consent. Any such modification or use of Naveon’s content for any purpose not authorized under these Terms is a violation of the copyrights and other proprietary rights of Care+ (or other entities where so indicated). Permission for all uses of Naveon other than as expressly authorized under these Terms, including reproducing and distributing multiple copies, or linking to any page related to Naveon must be obtained from Care+ in advance. Any such request should be submitted via an email to info@naveonguides.com. The use of Naveon, or any content available therein, on any other website or networked computer environment is prohibited. All design rights, compilation rights, and other intellectual property rights in and to Naveon, in each case whether registered or unregistered, and related goodwill are proprietary to Care+.
3. No Provision of Medical Care. Your, or the Patient’s, hospital, clinic, home health, hospice or other healthcare institution, (collectively, the “Healthcare Institution”) has provided you access to Naveon which contains tools and information that are intended to help you communicate and participate with your, or the Patient’s, health care providers in the management of health care. All content provided in Naveon, including all text, graphics, images and content from external sources, and any other content, is provided for informational purposes only. The tools and information Naveon provides are not intended to be, and are not, professional medical advice or a substitute for such advice, or for diagnosis, treatment, cure, or prevention of any health conditions, and you should not rely on them as such. No doctor-patient relationship is formed by your use of Naveon or the information Care+ provides. Naveon does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned in Naveon. Reliance on any information provided by Naveon, Care+ employees, others appearing in Naveon at the invitation of Care+, or other users of Naveon is solely at your own risk. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
4. Using the Information fromNaveon. Always seek the advice of your doctor or other qualified healthprovider with any questions you may have regarding a medical condition. Neverdisregard professional medical advice or delay in seeking it because of somethingyou have read or obtained in Naveon. You should consult your doctor or otherqualified health care professional if you have any questions about a medicalcondition, and before taking any drug, changing your diet, or commencing ordiscontinuing any course of medical or other health care treatment.
5. Accuracy, Completeness, Timeliness. Care+ believes the information provided in Naveon to be accurate at the time it is first posted. However, given the complexity of health care conditions and the specific health, history, needs, and circumstances of each Patient, Naveon cannot provide information that covers all possible cases, uses, directions, precautions, drug interactions, adverse effects, or other matters that may be relevant to you or your particular health care condition. Health care knowledge and practice can evolve rapidly, and as a result some of the information Naveon provides may become outdated, making it incorrect, and will only be updated periodically, if at all. Care+ makes no representation or warranty, either express or implied, as to the accuracy, completeness, adequacy, currency or timeliness, of the information and tools provided in Naveon. The use of any content Naveon provides is at your own risk. Care+ shall not be liable for your reliance on any incorrect or outdated information in Naveon. Care+ further assumes no liability or responsibility for any errors or omissions in any of the content of Naveon or the information provided to you.
6. Prohibited Activities. Inusing Naveon, you shall not transmit to Care+ or upload to Naveon any HarmfulCode or use or misappropriate the data in Naveon for your own commercial gain.“Harmful Code” shall mean any software (sometimes referred to as “viruses,”“worms,” “trojan horses,” “time bombs,” “time locks,” “drop dead devices,”“traps,” “access codes,” “cancelbots” or “trap door devices”) that: (i) isintentionally designed to damage, disrupt, disable, harm, impair, interferewith, intercept, expropriate or otherwise impede in any manner, any data,storage media, program, system, equipment or communication; (ii) would enablean unauthorized person to cause such result; or (iii) would enable anunauthorized person to access another person’s information without such otherperson’s knowledge and permission. In addition, you must not send or otherwisetransmit to or through Naveon any unlawful, infringing, harmful, harassing,defamatory, threatening, vulgar or otherwise objectionable material of anykind; misrepresent your identity or affiliation in any way; violate anyapplicable laws or regulations; or assist or permit any persons in engaging inany of the activities described above.
7. User-Submitted Information.You must exercise caution, good sense and sound judgment in using Naveon. Youare responsible for any information that you transmit to or through Naveon (orto us through email). You agree, represent and warrant that any information youtransmit to or through Naveon (or to us through email) is truthful, accurate,not misleading and offered in good faith, and that you have the right totransmit such information. Certain information collected from you in Naveon issubject to our Privacy Policy. Care+ does not accept or consider unsolicitedideas, including ideas for new products or technologies. You must not transmitany material to or through Naveon that you consider to be confidential orproprietary. Any material that you transmit to or through Naveon, except forthat information expressly covered by the Privacy Policy, will be considerednon-confidential and non-proprietary. Except as expressly provided in ourPrivacy Policy, you give Care+ an unrestricted, irrevocable, worldwide,royalty-free license to use, reproduce, display, publicly perform, transmit anddistribute any such information. You further agree that Care+ has the right touse, without any payment or accounting to you or others, any concepts, know-howor ideas that you (or those who act on your behalf) transmit to or throughNaveon.
8. Non-Commercial Use. Naveon is for your personal use only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Care+. Any use of Naveon in violation of this provision, including communicating any advertisement or solicitation, or collecting usernames and/or email addresses of account holders by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to Naveon, is prohibited.
9. U.S. Government Users Restricted Rights. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in applicable laws and regulations. Use of the materials by the Government constitutes acknowledgment of Care+’s proprietary rights in them. Naveon may contain other proprietary notices and copyright information which should be observed.
10. Trademarks. All trademarks,service marks, logos and trade names in Naveon, whether registered orunregistered, including but not limited to “Naveon”, “BookIT”, “Grace”, “CarePlus”, “Care+”, “Care+ Ventures”, “Care Plus Ventures”, “Care+ Ventures L.L.C.”and “Care Plus Ventures L.L.C. (collectively, the “Marks”) are proprietary toCare+ or to other companies where so indicated. You may not reproduce, downloador otherwise use any such trademarks, service marks, logos or trade nameswithout the prior written consent of the appropriate owner thereof.
11. Links to Other Websites. For your convenience, Naveon may contain links to other websites that are unaffiliated with Naveon. If you use these links, you will leave Naveon. Certain of these linked websites may make use of Care+’s intellectual property rights (such as copyrights, trademarks, service marks, logos and trade names) under license from Care+. We are not responsible for the availability or content of these other websites or for any viruses or other damaging elements encountered in linking to a third-party website, whether or not Care+ is affiliated with the owners of such websites. Providing links to these websites should not be interpreted as endorsement or approval by Care+ of the organizations sponsoring such third-party websites or their products or services. In addition, these websites may prompt you to establish an account with a third-party service provider not owned or operated by Care+. Your agreement and understanding with any such third-party service provider is solely between you and such service provider. Care+ will not be a party to or in any way be responsible for your agreement with such third-party service provider. Any disputes you may encounter with such third-party service provider shall be settled solely between you and the service provider. These Terms do not apply to any other website.
12. Applicable Law; Jurisdiction. Naveon is controlled and operated by Care+ from its offices within the State of Louisiana. Care+ makes no representation that any content available in Naveon are appropriate or available for use in other locations. Those who choose to access Naveon from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent such laws are applicable. Access to Naveon from jurisdictions where the contents of Naveon are illegal or penalized is prohibited. No information or software from Naveon may be downloaded or otherwise re-exported (i) into or to a national or resident of any country to which the United States embargoes or sanctions goods, services or technology; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders. By using information or software from Naveon, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
13. Termination. Care+ or your Healthcare Institution may terminate your use of Naveon at any time in their sole discretion. Upon any such termination, you must destroy any content obtained from Naveon and all copies thereof. The provisions of these Terms concerning Naveon security, prohibited activities, copyrights, trademarks, user submissions, disclaimer, limitation of liability, indemnity, and jurisdictional issues shall survive any such termination.
14. No Guarantee. You acknowledge that Care+ does not endorse, represent or guarantee the truthfulness, accuracy, completeness, or reliability of any of any content available in Naveon. You acknowledge that any reliance on any of the content will be at your own risk.
15. Disclaimer. ALL OF THE MATERIALS available in Naveon, AND ALL OTHER CONTENT HEREON, are provided “as is” and without warranties of any kind. To the fullest extent permissible pursuant to applicable law, Care+ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. Care+ does not warrant that Naveon will be uninterrupted or error-free, that defects will be corrected, or that Naveon will be free of viruses or other harmful components. Care+ does not make any representations or warranties regarding the use or the results of the use of any Content in Naveon in terms of their correctness, accuracy, reliability, or otherwise. Applicable law may not allow the exclusion of implied warranties, so some or all of the foregoing disclaimers may not apply to you.
16. Limitation of Liability. Tothe extent permitted under applicable law, under no circumstances, including,but not limited to, negligence, shall Care+, ITS MEMBERS, MANAGERS, OFFICERS OREMPLOYEES be liable for any consequential, INDIRECT, COMPENSATORY, SPECIAL,INCIDENTAL, EXEMPLARY, PUNITIVE OR DAMAGES OF ANY KIND, OR FOR LOSS OF USE,DATA OR PROFITS, resulting from the use of, or the inability to use Naveon,even if Care+ or a Care+ authorized representative has been advised of thepossibility of such damages. Applicable law may not allow SOME OR ALL OF THISlimitation of liability, so IT may not apply to you.
17. Site Security. You areprohibited from violating, or attempting to violate, the security of Naveon.Any such violation may result in criminal and/or civil penalties against you.Care+ will investigate any alleged or suspected violations and if a criminalviolation is suspected, we will cooperate with law enforcement agencies intheir investigations.
18. Privacy. Personal information about you and certain other information obtained through Naveon is governed by our Privacy Policy available in Naveon, which is incorporated by reference to these Terms.
19. Opt-In Policy for SMS &Email
Naveon does not directly obtain patient phone numbersor manage opt-in/opt-out preferences. These are handled by each healthcareprovider through their EHR system. Naveon delivers appointment-related messages(confirmations, cancellations, rescheduling options, reminders) on theprovider’s behalf. All messages include STOP and HELP instructions. STOPreplies are acknowledged and patients are directed to contact their provider toupdate communication preferences. Message and data rates may apply.
20. Relationship with Healthcare Institution. Your use of Naveon does not alter, amend, or replace your relationship with your Healthcare Institution, doctor, or other healthcare providers. The provision of access to Naveon by your Healthcare Institution is conditioned upon your agreement to be bound by these Terms.
21. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without Care+’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Care+ may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
22. Governing Law; Disputes; Arbitration. These Terms shall be interpreted in accordance with the laws of the State of Louisiana, exclusive of conflict or choice of law rules. Any dispute, claim or controversy arising out of or relating to Naveon or these Terms, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope, validity, or applicability of this agreement to arbitrate, shall be determined by arbitration in Baton Rouge, Louisiana, before a panel of three neutral arbitrators, unless the matter in controversy is within the scope of an applicable small claims court’s jurisdiction. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the arbitration award may be entered in any court having jurisdiction. This clause shall not preclude Care+ or you from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Note that there is no judge or jury in an arbitration proceeding and the decision of the arbitrator shall be binding upon both parties. You agree to maintain the confidential nature of the arbitration proceeding and the Award, including any and all Hearings held in connection therewith, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an Award or its enforcement, or unless otherwise required by law or judicial decision. For the purposes of these Terms, “Award” means a final determination on the merits by a panel of arbitrators in an arbitration conducted in accordance with the provisions of this Section 24, and “Hearing” means any meeting, proceeding or convening with the Parties and the panel of arbitrators, held in accordance with the provisions of this Section 22.
23. Other. If any provision of these Terms is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein (unless you are a beta customer of Care+, in which case any conflicting terms of your beta customer agreement with Care+ shall control as long as such agreement is in effect). The section titles in these Terms are for convenience only and have no legal or contractual effect.
24. Questions. If you have anyquestions regarding these Terms, please submit your questions via an email toinfo@naveonguides.com. You may also contact Care+ at 5950 Sevenoaks Avenue,Baton Rouge, LA 70806.We will endeavor to respond to you promptly.
Last Updated: September 3, 2025
Introduction
The Naveon Application Suite is owned and operated by Care+ Ventures, L.L.C., aLouisiana limited liability company (“Care+”, “we”, “ours” and “us”). Care+believes that your privacy is critically important. Care+ has created thisPrivacy Policy in order to disclose its use of data collected via Naveon. ThisPrivacy Policy, initially effective as of July 30, 2015, and updated as setforth above, applies to any version of Naveon products ( “Naveon”)including any version of the Naveon web services, applications (mobile orotherwise) and sites, all associated websites, portals, documents and any othermaterials in any form related to Naveon created, controlled or made availableby Care+. Any questions regarding this policy should be directed by email toprivacy@naveonguides.com. You may also contact Care+ at 5950 Sevenoaks Avenue,Baton Rouge, LA 70806. The following discloses Care+’s use of informationgathered by Naveon.
Collection of and Access to Information Gathered by Healthcare Institution
While Naveon may collect or receive information about each person using Naveon,Care+ shall not access, view, download or retain any information gathered bythe hospital, clinic, home health, hospice or any other healthcare institution,or any of its employees, staff or representatives, (collectively, the“Healthcare Institution”) providing Naveon to its patients, their families,surrogate decision makers or staff unless such information is expresslyprovided or made available to Care+ by the Healthcare Institution for thelimited purpose of improving the functionality and utility of Naveon asnecessary for Care+ to perform its services for the Healthcare Institution. Anysuch access shall only be available to Care+ pursuant to limited access rightsprovided by the Healthcare Institution, which access may be effected bydelivery of the Usage Data from Licensee to Licensor, or by the HealthcareInstitution providing authorized representatives of Care+ with access toLicensee-identified areas of the Licensee Server Environment. Care+ has noability to independently access view, download or retain, any informationgathered by the Healthcare Institution and shall not access, view, download orretain any such information unless such information is expressly provided ormade available by the Healthcare Institution. Care+ licenses the use of Naveonto the Healthcare Institution, but all information collected by the HealthcareInstitution, or by Naveon in connection with its use by the HealthcareInstitution, remains under total control of the Healthcare Institution and isstored in accordance with the security and privacy policies created andmaintained exclusively by the Healthcare Institution. Care+ has no involvementwith and no control over the security and privacy policies of the HealthcareInstitution. Any information which Care+ may receive is limited data about use,or non-use, of Naveon. For instance, Naveon may collect the followinginformation when you use Naveon: your device's software platform, operating systemversion and firmware, your IP address, the type of browser you use, the date,time and length of your use of Naveon, the actions you take within Naveon, suchas but not limited to areas visited, duration of visits, questions forwarded,and content viewed, as well as reasons for electing not to or being otherwiseunable to use Naveon as well as any statements, comments and suggestions madeby Naveon users, either in Naveon or on surveys or questionnaires provided bythe Healthcare Institution (collectively the “Usage Data”).
Any personal information, Protected Health Information (“PHI”) or PersonalInformation Identifiers (“PII”), as those terms are defined in the HealthInsurance Portability and Accountability Act of 1996 and its implementingregulations (collectively, "HIPAA") you submit through Naveon, email,text message or other form of electronic transmission may become part of amedical record. You acknowledge and agree that the Healthcare Institutionmaking Naveon available to you is authorized and shall have the right, at itselection, to print, store and otherwise retain information pertaining to andcreated by users of Naveon, such as questions submitted through Naveon to theHealthcare Institution’s team of health care providers, and to make suchinformation available, on a limited basis, to Care+. Such information maycontain PHI and PII of the patient or patients who use the Application. TheHealthcare Institution’s use, retention and storage of such information shallbe governed by the Healthcare Institution’s policies for protecting itspatients’ personal and confidential information, including PHI and PII, andCare+ shall have no liability therefor.
Uses of Usage Data
Should the Healthcare Institution choose to provide Usage Data to Care+ for thepurpose of improving Naveon and the services Care+ provides to the HealthcareInstitution, including the functionality and utility of Naveon, Care+ shallhave the right to retain this Usage Data pertaining to use of Naveon.Specifically, Care+ may use the Usage Data to learn more about how to betterdesign Naveon, personalize and improve content or enhance the user experience.Care+ shall have the right to use Usage Data that does not contain any PHI formarketing purposes, subject to the prior written consent of the Institution’sPrivacy Officer. In addition, in the event of any sale of Care+ or any line ofour business (including the assets relating thereto), it may reasonably beanticipated that the names of Healthcare Institutions and Usage Data (whetheror not de-identified) will be business assets subject to transfer as part ofour books and records. You acknowledge and agree that, subject to appropriateconfidentiality restrictions and the limitations set forth in this PrivacyPolicy and our underlying agreement with the Healthcare Institution, Usage Datamay be transferred or sold to one or more acquirers in the event of any suchsale or disposition of any or all of our business.
Care+ reserves the right to disclose Usage Data in order to comply with legalrequirements, such as a law, regulation, search warrant, subpoena, or courtorder.
Security
Care+ is very concerned with safeguarding your information. Care+ employsreasonable physical, technological, and administrative security measures toprotect your information and control access to it. We use a variety of hardwareand software safeguards, including but not limited to, firewalls, intrusiondetection software, virus detection software and both transmission and fileencryption to create a secure environment. Care+’s servers are backed upregularly and are also protected by security systems. However, no securitysystems are impenetrable, and we cannot guarantee the security of Naveon, norcan we guarantee that the information you supply will not be intercepted whilebeing transmitted over the Internet. Do not enter personal, confidential or sensitiveinformation into Naveon. We are not liable for the illegal acts of thirdparties such as criminal hackers.
Links
Naveon may contain links to other, third party web sites. Care+ will make areasonable effort to link only to sites that meet similar standards formaintaining each user’s right to privacy. In addition, some other, third partysites that are not associated or authorized by Care+ may have links leading toNaveon. Care+ does not control any third-party links to which Naveon provides alink or which links to Naveon. Care+ is not responsible for any contentappearing on third party sites.
Amendments
Care+ reserves the right to revise this Privacy Policy in our sole discretionat any time by updating this posting in Naveon, such changes to be effectiveprospectively. You will receive any notice of modifications to this PrivacyPolicy within Naveon. You will be deemed to have agreed to any suchmodifications by your further use of Naveon after any such modification isposted. It is therefore important that you review these terms regularly toensure you are updated as to any changes. If you do not agree with themodifications, please discontinue use of Naveon immediately.
Successors and Assigns
This Privacy Policy inures to the benefit of any and all successors and assignsof Care+.If you have any questions about this Privacy Policy, the practices ofthis mobile application, or your dealings with Naveon, you can contact info@naveonguides.com.
Last Updated: September 3, 2025
