From referral to education and communication — and everything in between — Grace keeps patients, families, and care teams connected. Working inside your clinical protocols, never replacing clinical judgment or oversight.
A daughter calls overnight, concerned about her mother's pain. Every second on hold feels like an eternity.
No clinician reachable, and no record that the call ever happened.
A dozen referrals sit in the queue. Each one needs manual review just to see what's urgent. Staff spend the afternoon sorting instead of admitting the patient who needs care most.
Urgency stays invisible until a human reads all twelve.
A grieving husband is struggling. After the funeral, the calls stop coming, and he's left to grieve alone.
No consistent outreach after discharge — support quietly falls away.
A nurse is ready to start care, but the signed order hasn't come back from the physician's office.
No visibility into where the order sits, and no one following up until the visit is already late.
An aide doesn't show for a scheduled visit. The patient waits, then gives up and calls the office — but the line rolls to voicemail.
No one catches the missed visit in real time, and no callback happens until someone finally complains.
A patient's plan of care is due for physician recertification. The deadline passes unnoticed in the shuffle of active caseloads.
No tracking of what's coming due, so care can lapse — or billing gets denied — before anyone realizes the window closed.
A caregiver calls in sick an hour before a shift. The client is alone, and no one has been notified.
No real-time visibility into the gap, and no fast way to find coverage or alert the family before the shift is missed.
A caregiver's shift runs long elsewhere, so the scheduled reminder call never happens. The client skips a dose.
No one confirms the reminder was actually delivered, so a missed dose goes unnoticed until it becomes a bigger problem.
An out-of-town daughter calls to check on her father. No one can tell her how his week has actually gone.
No consistent record of visits or observations, so families are left guessing instead of informed.
A patient calls after hours about a lab result or a pharmacy question. The line rolls to voicemail, with no way to know if it's urgent.
No one triaging the call until Monday morning, and no record of what the patient actually needed.
A patient misses their appointment. The slot goes unused, and no one follows up to get them back on the schedule.
No automatic outreach, so the visit — and the revenue — is just gone.
A patient cancels same-day. The opening goes back into the calendar, but no one works the waitlist to fill it.
No automatic fill, so a bookable slot just sits empty until the day is gone.
We're not here to replace clinicians. We're here to help them reclaim their time and protect their focus on what matters. There's a lot of noise about what AI will do for healthcare. Most of it asks you to trust algorithms with work that belongs to skilled clinicians. We don't believe that's the right direction. Grace focuses on something narrower: the unanswered call, the missed follow-up, the referral no one had time to review carefully.
Every capability was designed for a specific operational problem in serious illness and community health care, not a general AI tool dressed up as a solution.
Grace never diagnoses, prescribes, or makes clinical judgments. It works entirely within clinician-defined guardrails.
Your protocols, your escalation rules, your voice. Grace strengthens the systems you've built. It doesn't replace them.
All of healthcare depends on conversations and decisions. But most patients and families arrive at the hardest moments of their lives with little understanding of what's happening medically, what's likely to come next, or what they actually want when they reflect on their own values. When you give patients and families the knowledge and context they need before those conversations happen, everything changes. Clinicians can go deeper, faster. Families make decisions that reflect what actually matters to them. Care gets better. And yes, the economics follow.
Mark Kantrow, MD, FAAHPM · Chief Medical Officer & Founder
Choose the capabilities you need today—and add more as your organization grows.
Every call answered immediately, escalated by your protocols, documented before your clinician picks up. After-hours or around the clock.
ExploreIntelligent IntakeEvery inbound referral scored for completeness and clinical strength, so strong referrals never get buried.
ExploreWorkforce IQRouting that accounts for acuity, skills, and drive time.
ExploreBeaconShort, clinician-vetted videos that help patients and families understand serious illness. Any device. No app. No login.
ExploreBereavementWeekly text check-ins that continue automatically, long after a loss — nothing depends on someone remembering.
ExploreBookItMissed appointments rebooked automatically, without adding work for your team.
ExploreReal results from our live deployments
Coordination automated, teams stay clinical.
Nothing lost to after-hours gaps.
Audit-ready documentation of every interaction.
Grow volume without growing the coordination team.
Intake and readiness scoring speed the yes.
Missed visits recovered, leakage reduced.
Grace works within your existing workflows, escalation rules, and communication processes. No operational overhaul, no complicated rollout, no lengthy training.
We look for where friction actually lives, then find the smallest meaningful change that can make a difference.
Sometimes that leads to technology. Sometimes it doesn't.
Call the live demo line right now, no appointment, no sales conversation.
Grace never diagnoses, prescribes, or makes clinical decisions.
Always a human in the loop.
