Serious illness and community health care run on thousands of interactions spread across systems, teams, and hours of the day. Grace connects patients, families, referral sources, clinicians, and operations, so nothing gets lost and your team has the information they need, exactly when they need it.
From the first referral to the year after a loss, every capability writes to the same record.
Every call answered, escalated by your protocols, documented in real time. After hours or 24/7.
✓ Answered immediately, in your organization's voice
✓ Escalated by your rules to the right clinician
✓ Documented before your clinician picks up
Instant scoring of every inbound referral.
✓ Completeness and clinical strength, scored on arrival
✓ Missing information flagged before it causes delays
✓ A prioritized queue, not a pile
The right care team member, routed to the right home
✓ Visits matched by acuity and skills
✓ Routes that cut drive time
✓ Updates as the day changes
Clinician-vetted patient and family education, on any device.
✓ Short videos on the topics families face most
✓ No app, no login, no integration
✓ 95%+ educational video views
Ongoing family outreach on your protocols.
✓ Weekly texts for 13 months
✓ Tailored to loss type & beliefs
✓ Compliance documentation built in
Automatic no-show recovery, fully passive for staff.
✓ Detects missed appointments in real time
✓ One text, one tap to rebook, no portal
✓ Syncs back to Athenahealth automatically
Every capability writes to the same record. The overnight call, the referral score, the missed visit, the onwords check-in: one documented timeline per patient and family, one set of escalation rules, one platform.
Start with the capability you need most today. We'll help you find it.
