The Call Center with a Heart—And a Brain
GRACE is an AI voice assistant purpose-built for hospice and palliative care. When the phone rings after hours, she’s the calm, steady voice that families can count on—delivering compassionate, consistent support every time.
Why use GRACE?
After-hours calls are often emotionally urgent—even when they’re not medical emergencies. Families need clear answers and timely reassurance. But traditional answering services create delays, confusion, and missed opportunities to connect.
The Solution: GRACE
GRACE answers every after-hours call instantly and connects the caller directly to the appropriate on-call clinician or team member—no delays, no multi-step message relay, no dropped balls.
GRACE is ideal for:
Hospice and palliative care organizations
Overnight operations
Health systems focused on automation and staff wellness
Any clinic aiming to reduce friction in the patient journey
What GRACE Does:
Answers calls immediately. Never a backlog. Every family gets a fast, compassionate response—24/7
Patches calls directly. No message-taking delays—GRACE connects callers straight to the right on-call person
Eliminates back-and-forth. Critical info gets to the right clinician—without being relayed through multiple hands.
Real-time dashboard. View live call activity—see caller, time, length, and patient—all in one place
QAPI-ready reporting. Export call data to track response times, volumes, and trends for quality initiatives
Protocol-aligned setup. GRACE follows your organization’s existing SOPs—minimal lift, maximum alignment
Supports outcomes & experience. Quicker Responses = better clinical care + higher family satisfaction
Provides handoff summary. Clinicians receive a brief summary before joining—so they know who’s calling and why.
Why It Matters
Built specifically for hospice and palliative care
Seamlessly aligns with your workflow and protocols
Reduces burnout by shielding staff from unnecessary interruptions
Drives better outcomes and higher CAHPS scores as hospice moves toward value-based reimbursement
