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An AI Call Center with a brain and a heart

Grace provides after-hours hospice and palliative care support that’s instant, compassionate, and compliant — without the burden on your staff.
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Hospice & Palliative Care
Home Health
Home Care

Challenge

After-hours hospice and palliative care calls are often emotionally urgent. Families need timely, compassionate support—but traditional call centers can be slow, inconsistent, and offer poor reporting.

The Solution: Grace

Grace answers every call instantly and connects families directly with the right on-call clinician or team member. No delays, no message relays, no dropped balls.
She does more than answer—she listens with empathy, resolves concerns quickly, and ensures no critical issue slips through the cracks.

Challenge

After-hours home health calls often involve medication questions, wound concerns, or changes in patient condition that can’t wait until the next visit. Nurses are stretched thin, on-call rotations are unpredictable, and traditional call centers rarely understand the clinical context — leading to delayed responses, documentation gaps, and caregiver burnout.

The Solution: Grace

Grace answers every call instantly and connects families directly with the right on-call clinician or team member. No delays, no message relays, no dropped balls.
She does more than answer—she listens with empathy, resolves concerns quickly, and ensures no critical issue slips through the cracks.

Challenge

In home care, after-hours calls often come from clients or families with urgent questions about schedules, safety, or caregiver changes. Most answering services handle these interactions like routine messages — missing the empathy, consistency, and follow-through that families expect. The result: unnecessary stress, missed communication, and reduced confidence in your agency’s reliability.

The Solution: Grace

Grace answers every call instantly and connects families directly with the right on-call clinician or team member. No delays, no message relays, no dropped balls.
She does more than answer—she listens with empathy, resolves concerns quickly, and ensures no critical issue slips through the cracks.

Grace by the Numbers

100%
after-hours calls answered instantly — no queues, no delays
0%
calls lost to voicemail or message relay
60%
faster connection to the right on-call clinician compared to call centers
100%
Audit-ready call logs with timestamps, caller ID, and handoff summaries
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Answers calls immediately

Families always receive a fast, compassionate response 24/7

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Patches calls directly

Connects callers straight to the right on-call person, no message-taking delays

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Eliminates back and forth

Critical info reaches the right clinician without passing through multiple hands

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Real-time dashboard

See live call activity: caller, time, length, and patient, all in one place

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QAPI-ready reporting

Export call data to track response times, volumes, and trends for quality initiatives

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Protocol-aligned setup

Configured to match your existing SOPs with minimal lift

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Supports better outcomes

Faster responses mean stronger clinical care and higher family satisfaction

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Concise clinical briefing before the call

Clinicians receive a concise briefing before joining the call

How Grace works

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Call Comes In

When a family member or patient calls after hours, Grace answers instantly—no hold times, no call queues.

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Compassionate First Response

Grace engages the caller with an empathetic, humanlike voice, gathering essential details calmly and clearly.

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Direct Connection

Instead of taking a message and passing it along, Grace immediately routes the call to the right on-call nurse, provider, or team member based on your protocols.

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Clinician Briefing

Before connecting, Grace provides a short handoff summary so the clinician knows who’s calling and why.

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Real-Time Updates

Every call is logged in a live dashboard—tracking caller, time, duration, and patient. Data is automatically organized for reporting and QAPI initiatives.

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Seamless Integration

Grace follows your organization’s SOPs, syncing with workflows to ensure consistency and compliance—without adding new burdens for staff.

Key features

Naveon Bookit is cloud-based, low-lift to implement, and fully supported by our client success team. From Athena integration to workflow tailoring, we ensure your team is up and running quickly—with no interruption to current systems.

  • 24/7 Intelligent Call Handling: Grace answers every after-hours callinstantly, triages based on urgency, and ensures the right person is reachedevery time.
  • Empathetic, Protocol-Driven Interactions: Responds with warmth and accuracy using your agency’s own escalation scripts and clinical protocols.
  • Real-Time Dashboards & Alerts: Gain full visibility into call volumes, priorities, and outcomes, with instant alerts for urgent situations.
  • Automated Summaries & Reporting: Every call is logged, summarized, and exportable — simplifying QAPI, compliance, and performance tracking.
  • Seamless Integration & Easy Customization: Align Grace with your existing workflows, systems, and staffing model — no disruption or retraining required.
your care clinic
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Schedule a demo

Find time with our team to see how Grace can work for you
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Built for Healthcare. Compliant by Design

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FAQs

Does Grace replace nurses or staff?

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No. Grace replaces the call center, not the clinician. She answers after-hours calls instantly and connects families directly to the right on-call nurse or provider.

Is Grace empathetic enough for hospice and palliative care?

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Yes. Grace is designed specifically for emotionally urgent situations, responding with warmth, consistency, and compassion.

What happens if multiple calls come in at once?

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Grace answers every call instantly. There’s never a backlog—families always get an immediate response.

How do clinicians know who’s calling?

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Before connecting, Grace provides a concise handoff summary so clinicians are prepared before they pick up.

Can Grace work with our current processes?

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Absolutely. Grace is aligned with your SOPs and customized to match your workflows.

How does contracting work?

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It’s simple and fast. We keep agreements short, clear, and designed to get you started quickly.

  • Standard BAA – HIPPA Compliance is built in.
  • 3-Page License Agreement – Concise and easy to understand.
  • 1-Page Term Sheet – Clear terms, no surprises.

Most organizations complete contracting in days, not weeks. Our goal is to make it as quick and frictionless as possible.

What if I have another question?

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We would love to hear from you! Schedule a call with our team, or send us a message.

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Give us 15 minutes to show you how AI-powered tools can ease staff burden and keep patients engaged.

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HIPAA compliant
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HITRUST certified
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SOC 2 compliant
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