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Video education that supports patients and families through serious illness

Beacon delivers simple, clear videos that improve understanding, increase adherence, and empower decision-making
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Challenge

Families facing serious illness are often overwhelmed and unprepared, while care teams struggle to find time to explain everything clearly and consistently. The result? Confusion, anxiety, and missed opportunities for comfort and connection.

The Solution: Beacon Guides

Beacon Guides videos transform how families learn about palliative and hospice care — delivering clear, compassionate education that builds trust, reduces stress, and empowers participation. With every video, staff save time, families feel supported, and organizations elevate the experience of care.

Video Engagement Across Care Settings

20k+
Videos viewed
36%
Complete an entire video
74%
Average completion rate

Transform how your patients learn and your teams communicate with videos that make complex care simple.

Preview a selection of our growing library of educational videos for patients and their care teams
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Palliative Care

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ICU

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ER

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Serious Illness

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HIV

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Discharge Planning

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Key Benefits

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24/7 patient access

Patients and families can access videos anytime, anywhere

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Simple implementation

Minimal set up, pick the guides you need and we’ll make you a custom mini site

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Low cost, high impact

Minimal cost for you, high impact for patients and healthcare outcomes

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Plug in play

No need to integrate with your EHR

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Customized to you

We can add your logo and brand colors to a customized site for your organziation

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Analytics

Easy to see patient engagement analytics

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Improved outcomes

Better understanding leads to better care and higher satisfaction

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Better patient experience

Peace of mind throughout the care process

Patient Survey Results

93%
found videos helpful
91%
found videos understandable
67%
said that some of the information provided was new to them
94%
said that these videos helped them understand their choices
94%
would recommend these videos to others

Explore our solutions to support your patients and care teams

Preview one of our videos here, we’re adding more all the time

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What our clients say

Beacon Guides

"The videos were a game-changer for our patients. They feel more informed and empowered."

ASO Patient Navigator

Beacon Guides

"Newly diagnosed patients with HIV are usually in crisis. They do best when they understand they can thrive and know what they need to do to stay healthy. Naveon provides a simple tool to support our team as they support our patients to do just that."

CEO of a FQHC with a large Ryan White Program

Beacon Guides

“Naveon is a great resource for patients and families who are experiencing serious illness, including why it is important to plan ahead and how hope changes over time. The educational materials are short, engaging and deliver key information to help improve understanding of the situation they are in. Better understanding of these topics is critical to improve shared decision making and outcomes.”

Member. Leadership Council, National POLST

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See how Beacon Guides elevates patient connection.

Built for Healthcare. Compliant by Design

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FAQs

What are Beacon Guides?

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Beacon Guides are immersive, educational video resources designed to help patients and families understand their care options, improve communication, and make informed decisions.

Who are the Guides designed for?

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They’re built for patients, families, and care teams navigating serious illness, but they can be adapted to support communication across many care settings.

Do patients need an app or login to access the videos?

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No. Guides are mobile-friendly and accessible with a single tap—no downloads, logins, or technical barriers.

How do Beacon Guides support care teams?

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By providing clear, compliant, and up-to-date content, Guides reduce the communication burden on staff and help ensure patients arrive better informed.

Are the videos customizable?

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Yes. Guides can be tailored to reflect your organization’s protocols, workflows, and communication needs.

Do the Guides improve patient engagement?

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Absolutely. Clinics using Naveon see strong results, with a 74% average completion rate and over 20,000 videos viewed.

How quickly can we start using Guides?

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Implementation is fast. Our cloud-based platform makes it simple to launch and easy for patients to access.

How does contracting work?

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It’s simple and fast. We keep agreements short, clear, and designed to get you started quickly.

  • Standard BAA – HIPPA Compliance is built in.
  • 3-Page License Agreement – Concise and easy to understand.
  • 1-Page Term Sheet – Clear terms, no surprises.

Most organizations complete contracting in days, not weeks. Our goal is to make it as quick and frictionless as possible.

What if I have another question?

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We would love to hear from you! Schedule a call with out team, or send us a message.

Sign up for a demo

Give us 15 minutes to show you how AI-powered tools can ease staff burden and keep patients engaged.

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