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Missed and canceled appointments are more than just scheduling gaps — they represent lost revenue, wasted staff time, and delayed care for patients who need it most.
That’s why Naveon created BookIt, an AI-powered rebooking system that transforms how healthcare organizations recover from no-shows.
When a patient misses or cancels an appointment, BookIt automatically detects it and sends a personalized text or email inviting them to rebook — usually within minutes.
With just one tap, patients can choose a new date and time that fits their schedule. No phone calls. No portals. No waiting.
And it works.
Over 90% of patients rebooked through BookIt show up for their next appointment.
Most missed or canceled appointments aren’t due to disinterest — they happen because life gets in the way. Work conflicts, transportation challenges, or family needs can easily derail a visit.
BookIt bridges that gap by reaching out immediately and offering an easy, judgment-free way to rebook. By connecting through simple text or email, patients can act on their own time — without long call queues or complicated portals.
The result is a low-friction, patient-centered experience that turns “maybe later” into a confident “yes.”
Across multiple pilot sites, BookIt’s AI-driven workflow has consistently achieved:
• 90+% show rate for AI-rebooked appointments
• Significant revenue recovery from previously lost visits
• Reduced staff workload through automated re-engagement
• Higher patient satisfaction from fast, convenient scheduling
“BookIt doesn’t just reschedule missed appointments, it rebuilds patient momentum. The AI show rate proves that convenience is the new engagement.”
— Paul Minton, Chief Product & Technology Officer, Naveon
Learn how Naveon BookIt can help your organization re-engage patients, reduce no-shows, and optimize scheduling efficiency.
