How FQHCs Can Implement AI with Success

For Federally Qualified Health Centers(FQHCs), every day is a balance between mission and resources. Teams worktirelessly to deliver quality care—while managing packed schedules, highno-show rates, and limited administrative capacity.

AI can make a measurabledifference—but only when it’s implemented to enhance, not overhaul,existing workflows.

AI That Fits Your Workflow, Not theOther Way Around

At Open Health Care Clinic(OHCC) in Baton Rouge, the goal wasn’t to replace staff or reinventscheduling.

It was to make the existing processmore efficient—using AI to work quietly in the background while the care teamstayed focused on patients.

“We wanted AI to complement what wedo—not change how we work or add to our scheduling staff’s burden.”
— Renee, Director ofPerformance Analytics, Open Health Care Clinic

That philosophy guided OHCC’s adoptionof Naveon’s BookIt, the AI-powered scheduling assistant thatautomatically rebooks missed appointments—without extra dashboards, manualtracking, or staffing demands.

The Challenge: Persistent No-Shows andManual Workloads

Like many FQHCs, OHCC struggled withthe impact of missed appointments.

Each no-show represented a lostopportunity for care and a drain on staff resources spent calling,rescheduling, and documenting.

Traditional outreach methods—manualphone calls, reminder texts, and voicemail messages—were inconsistent andtime-consuming. The team needed an approach that fit seamlessly intotheir EHR workflow, reduced effort, and respected patient preferences forcommunication.

The Solution: AI That Works Behind theScenes

BookIt automated OHCC’smissed-appointment process while keeping the experience personal andaccessible.

Here’s how it works:

1. When a patient misses or cancels an appointment, BookIt     automatically sends a personalized message through the     patient’s preferred channel (SMS or email).
2. The message is delivered in the patient’s preferred language,     ensuring accessibility and inclusion.
3. The patient can reply with a single number to     reschedule—no phone tag, no forms.
4. BookIt securely updates the EHR and notifies staff automatically,     ensuring visibility and compliance.

The entire process happens behind thescenes, saving time while improving engagement.

“Naveon is one of the easiestsolutions we’ve ever implemented. Minimal staff training, no workflowdisruption, and instant results.”
— Renee, Director ofPerformance Analytics, OHCC

The Outcome: Simplicity That Scales

By focusing on complementing existingworkflows—not changing them—OHCC achieved measurable results within weeks:

• 90%+ AI engagement show rate
• Improved kept appointment rates almost immediately
• Effortless revenue capture, thanks to automation that     closes gaps without manual follow-up
• Reduced administrative burden on     scheduling staff

“Our kept appointment rates improvedimmediately, and the revenue capture has been effortless. The Naveon team is atrue partner—easy to work with, responsive, and focused on outcomes.”
— Renee, Director ofPerformance Analytics, OHCC

Start Small. Think Strategic. ScaleWhat Works.

The OHCC experience shows that AIsuccess in FQHCs doesn’t come from massive technology rollouts—it comesfrom targeted, well-integrated improvements that solve realoperational problems.

Start where it matters most:

• Identify repetitive, high-volume tasks like     missed-appointment rescheduling.
• Choose AI tools that integrate directly with your EHR and     respect patient preferences.
• Ensure every workflow supports your team, not replaces     them.

When done right, AI becomes a quiet,reliable partner—strengthening access, improving efficiency, and helping FQHCsdo more with the resources they already have.

See how AI can complement your workflow—not complicate it.

👉Learn more about BookIt by Naveon